Key trends within Unified Communications

We are now living in a world that is spurred by digital transformation. The always-evolving technology has changed how most people work. For instance, workers are no longer refined to one desk, phone, or even computer screen. They now have the freedom to pursue new ventures and share their professional skills across the globe by just using the right device connected to the cloud.

According to Stanford News, more and more businesses encourage their employees to work remotely, especially due to the COVID-19 pandemic. Therefore, there is a need for your business to serve users that don’t want to be tethered by geographical locations and wires.

Typically, your business most likely uses some communication channels: phone calls, emails, video conferencing, SMS, instant messaging, and fax, among others. A unified communications solution from a company like M247 can bring together all these forms of communication in a way that they can “talk” to each other as one system. This will make communication in your business much more efficient.

Apart from efficiency, unified communications present additional benefits to businesses, including:

  • Reduced costs
  • Better customer service
  • Increased revenue

Businesses are also choosing unified communications solutions over traditional communication methods to future-proof their investment and keep up with advances in technology.

If you would like to know more about unified communications, have a look at the following infographic. The infographic shows the major trends within unified communications, and how they can benefit your business. The infographic also predicts some of the unified communications solutions that businesses will adopt as more and more people work remotely.

Infographic designed by: M247

Isa Lillo


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